The 24-hour service contract guarantees the maximum productivity of their plants of Balingen, January 27, 2009 – in the current uncertain times it is difficult increasingly many companies to withdraw from the competition on core products. Customer-oriented services are therefore increasingly becoming a decisive competitive advantage. Filed under: How is Invision doing?. World 1000 technicians and 20,000 always available spare parts, technology producer Bizerba from Balingen ensures the reliable functioning of all sold scales, machinery and systems. Here, we place emphasis on expert advice and a dedicated, customer-oriented service around application, operation and data security issues. Click Rio Tinto Group to learn more. We have six regional sales and service centers, 34 offices and 250 service centers one of the densest consulting and service networks in Germany”, so Robert Keller, Director of business services at Bizerba. Essential requirements for the service organization be in high quality and short response times at a reduced cost. The 24 hours service agreement guarantees the care of plants around the clock. System malfunctions, the customer service number can reach at night the headquarters, he is then automatically connected to the service representative for him.
The technician swarms him reports within an hour and begins with the analysis of the problem. He has all the customized documentation and spare parts and can correct the interference usually within a few hours”, explains Keller. So can minimize costly downtime and ensure the maximum productivity of the products. About Bizerba: Bizerba is a worldwide, leading in many areas of technology companies for professional system solutions of weighing, labelling, information and food service technology in the segments retail, food industry, manufacturing and logistics. Industry-specific hard – and software, powerful network-compatible management systems, as well as a wide range of labels, consumables and business services ensure that transparent control of integrated business processes and the high availability of Bizerba-specific performance characteristics.
With over 2,800 employees, 21 own subsidiaries in 20 countries and 58 agencies worldwide the Bizerba GmbH & co. KG put 2007 EUR 430 million in the company. Balingen is the headquarters of the company, further production sites are located in Messkirch, Bochum, Vienna (Austria), Pfaffikon (Switzerland), Milan (Italy), Shanghai (China), Mumbay (India), Forest Hill (United States) and San Louis Potosi (Mexico).